|
   
INDUSTRIAL EQUIPMENT
When it comes to customer services, specialized equipment built for industrial use is
high on the chart. Customers require not only the equipment to get their work done but
the knowledge that your organization is there to support them as they may need.
At Enhanced Systems & Services, knowing the customer and retaining their information
with a full spectrum of information is what our FINESSE Enterprise product is all about.
From the first day of contact, your customers are supported with detailed information
about their special requirements, equipment, services support levels and warranty
agreements. It is not enough to have sold them a product. You need to be informed and
have all the information right at your fingertips to control costs, understand solutions
and support every phase of the product life cycle for the customer. Associated
engineering, drawings, specifications and material listings are directly connected and
controlled in support of each customer. As well, detailed information is summarized and
cross-referenced by category, group, division, project or industry type. This is easily
managed and performed by our FINESSE Enterprise product so that in the end your
organization can state that “You’re in Control”.
FINESSE Enterprise system highlights in supporting the Industrial Equipment industries:
- Automated replenishment and procurement by demand, on hand, qty, date, event or other user-defined activity.
- Barcode and scanning integration.
- Certification and signoff processing.
- Configurable EDI connectivity support.
- Current executive information with collaborated reporting.
- Customer project and task management.
- Detailed estimating with templates, direct progression to production, multiple level costing, resource and material scheduling.
- Detailed multiple level lot trace ability including serialization.
- Find all contributing factors of any defined unit.
- Integrated quality control support to ensure customer satisfaction while meeting rigorous governmental and commercial certification in a comprehensive fashion.
- Integration of all functions throughout the FINESSE Enterprise system supports part, part master, bill of materials, customer orders, invoicing, purchase orders and manufacturing services allow full view of all associated parts, materials, labor, work centers, and routings.
- Interactive carrier services, advanced shipping notices and solutions.
- ISO support with integrated document, help and notes.
- Multiple labor sources and categories including, outsourced, inter-departmental, overhead and third party.
- Multiple levels for summarization and detail break out across functional business areas and projects.
- Personalized and professional customer service and support technologies.
- Phased delivery and completion scheduling.
- Phased project processing with detailed integration of cost, labor, materials and other user-defined measurements.
- Rates, quotes, interactive inventory with priority level.
- Set up and track across multiple companies, division, plant, department and user-defined units.
- Simplified executive management with aligned projects that are structured the way your organization does business.
- Summarized and detailed analysis of item cost.
- True project modeling with accounting, material, labor and user-defined tracking units.
- Unlimited budgeting by project or subset of project.
- Unlimited component structures throughout the entire system.
- Unlimited electronically routing of documents with association to customer orders, work flow, engineering drawings, receiving, shipping and etc.
- Unlimited information for attachments, notes and service support documents.
- Unlimited material breakdown with certification, signoff, work flow tracing and serialization to meet the most rigorous governmental and commercial requirements.
- Update and compare planned and confirmed capacity as required.
- User-defined limit controls for notification when events take place.
- View complete detail of all demand throughout the organization with grouping, summarization and variance references as required.
|
